Reemo Support

Find an answer for your issue

MacOS X Support

I can't see my desktop

Starting with MacOS X Catalina, Reemo requires Screen Recording Permissions. Please make sure that Reemo is given proper permissions on your Mac.

I can't send mouse or keyboard events

Reemo requires Accessibility Permissions. Please make sure that Reemo is given proper permissions on your Mac.

I can't hear my desktop sounds

Due to a restriction of MacOS X, Reemo for MacOS does no currently support audio capture.

My keyboard sends the wrong keys

You can turn "Unicode Keyboard" ON or OFF during a session to send characters instead of keypresses.

My Computer is "Offline"

If you are sure that your computer is on (not sleeping) and connected to internet, please also check that the Reemo Service is up and running and that your Private Key is correct.